Your Privacy Protection — Our Firm Commitment

Welcome to Kriya11. We know how important your personal data is to you. This Privacy Policy explains how Kriya11 collects your information, what it's used for, and how we keep it secure.

By using the Kriya11 website or app, you agree to this Privacy Policy. Please take a moment to read it carefully. If anything is unclear, reach out to our support team — we're always ready to help.

Kriya11 collects two types of data from you — information you provide directly, and information collected automatically.

We only collect data that is strictly necessary. Collecting excessive or irrelevant information goes against our policy. Sensitive data such as your NID or passport image is used exclusively for KYC verification and stored in encrypted form.

Kriya11 uses your data solely for the following specific purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: For gaming services, transaction processing, and customer support.
• Security Assurance: To prevent fraud, combat money laundering, and protect your account.
• Personalized Experience: To offer bonuses and promotions tailored to your preferences.
• Contact: To send important notifications, promotional offers, and account updates.
• Legal Obligation: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the platform.

We never use your data beyond the purposes stated above. If you no longer wish to receive promotional communications, you can opt out at any time.

Kriya11 never sells your personal data. However, it may be shared with trusted third parties in the following limited and specific circumstances:

• Payment Processors: Approved payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum information needed to complete transactions.
• Game Provider: Data may be shared as necessary to operate Live Casino or third-party games, but strictly limited to service delivery purposes.
• Law Enforcement: Information may be disclosed to relevant authorities when required by court order, government directive, or legal obligation.
• Technical Services: Server hosting, data analytics, and cybersecurity providers receive limited data under strict confidentiality agreements.

Kriya11 uses industry-leading security technology to keep your data safe. Our security infrastructure is outlined below:

• AES-256 Encryption: All stored data is secured with military-grade encryption.
• SSL/TLS Connection: All data transferred between your browser and our servers is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for logins and large transactions.
• Firewall & DDoS Protection: Advanced technology to protect our servers from cyberattacks.
• Regular Security Audits: Regular security audits are conducted by third-party specialists.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.

That said, no one can guarantee 100% security on the internet. We encourage you to stay vigilant — use a strong password, never share it with anyone, and report anything suspicious to us right away.

Cookies are small text files stored in your browser. Kriya11 uses cookies for the following purposes:

• Essential Cookies: Essential for login sessions, security tokens, and core site functionality. Disabling these cookies will prevent the site from working properly.
• Performance Cookies: To understand which pages get the most traffic and where issues may arise — helping us continuously improve the site.
• Preference Cookies: To remember your language, theme, and other preferences.

We do not use third-party advertising or tracking cookies. You can manage cookies at any time through your browser settings, though disabling essential cookies may affect certain features.

At Kriya11, you have the following rights over your personal data:

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

Kriya11 does not retain data longer than necessary. General guidelines are as follows:

• Active Account Data: Retained for as long as your account remains active.
• Transaction History: At least 5 years, as required by law.
• KYC Documents: At least 5 years after account closure.
• Gaming Logs: Up to 2 years for dispute resolution purposes.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

After the defined period, data is securely deleted or anonymized.

Kriya11 is strictly an 18+ platform. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Age is re-verified during the KYC process.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.

Kriya11 may update this Privacy Policy as needed. For significant changes, we will:

• We will post a clear notification on the platform.
• Notify you via your registered email or mobile number.
• Update the "Last Updated" date at the top of this page.

Continuing to use the platform after any changes take effect means you accept the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our Data Protection Team will process your request within 30 business days.

For more information, visit our FAQ or Terms & Conditions View page.